Refund Policy
At Elixir Elysium, every product is crafted in small batches with care, quality, and precision. Due to the personal nature of our items and our commitment to maintaining the highest hygiene standards, all sales are final once they have been shipped.
🕊️ No Refunds or Exchanges
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We do not offer refunds or exchanges on opened or used products.
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Because our body butters, oils, and fragrance blends are made for personal use, we cannot restock returned items for safety and quality reasons.
💛 Damaged or Incorrect Orders
We want you to absolutely love your order.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@elixirelysium.com with:
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Your order number
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Clear photos of the damaged or incorrect item and its packaging
Once approved, we will issue a replacement or store credit for the affected item.
📦 Lost or Stolen Packages
Elixir Elysium is not responsible for lost, stolen, or undelivered packages once they have been marked “Delivered” by the shipping carrier.
If your order is missing, please contact your local postal carrier first. We’ll gladly assist with follow-up inquiries where possible.
🌸 Our Promise
Your satisfaction means everything to us.
While refunds are not offered, we’re always here to ensure every order meets our standards of luxury and care. Please reach out to us at info@elixirelysium.com with any concerns, and our team will work to resolve them promptly.