Return Policy

✨ Elixir Elysium Return & Exchange Policy

At Elixir Elysium, each product is crafted with care to deliver a luxurious self-care experience. Because our items are made in small batches and designed for personal use, we maintain the highest standards of hygiene and freshness. For this reason, we do not accept returns or exchanges on opened or used products.

🔄 Returns & Exchanges

All sales are final once products have been opened or used.
We only offer replacements or store credit for items that arrive damaged, defective, or incorrect.
If you receive a damaged or wrong item, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging at info@elixirelysium.com.
Once approved, we’ll promptly send a replacement or issue store credit.

💛 Order Cancellations

Orders may be canceled within 6 hours of purchase if they have not yet been processed or shipped.
To cancel an order, email info@elixirelysium.com as soon as possible with your order number in the subject line.

📦 Shipping Issues

Elixir Elysium is not responsible for lost, stolen, or undelivered packages once the carrier marks them “Delivered.”
If your tracking shows “Delivered” but you haven’t received your package:
- Please contact your local postal carrier first.
- If further assistance is needed, email us and we’ll do our best to help.
Replacements for lost packages may require an additional shipping fee.

🌸 Our Promise

We take great pride in offering premium, cruelty-free, and ethically sourced self-care essentials. If your experience with Elixir Elysium doesn’t meet expectations, please reach out — we value every customer and will always do our best to make things right.